Return and Exchange Policy

GENERAL WARRANTY

Our general warranty comes into effect the moment you purchase something from us, and remains in effect for 30 calendar days from purchase.

Please inspect your items carefully before you leave the store, as wear and tear, scuffs, and scratches will automatically void your warranty.

What is NOT covered: 

  • Consumable items (e-liquid, tanks, coils, pods, empty pods, batteries, accessories, and parts)
  • Damaged devices (improper usage, water damage, drops, abuse, wear and tear)
  • Cosmetic issues
  • Tank leaks, dry hits, or shorted coils
  • Units functioning up to spec (i.e. you changed your mind)
  • Modified products
  • Software issues
  • Using improper or damaged battery in device
  • Clearance items
  • Final Sale items

What IS covered:

  • DOA devices (not turning on or functioning)
  • Screen malfunctions
  • Chip issues (auto-firing, not recognizing any atomizers, “low battery” on a fully charged battery)
  • Manufacturing defects
  • Internal battery defects (if applicable)

Returns&Exchange

Items still sealed in the original manufacturer’s packaging can be returned for store credit or within 30 days of purchase.

Receipt must be present to process returns/exchange.

Product serial number must match to the serial number on the packaging.

Please note that returns are subject to a 10% re-stocking fee, deductible from your store credit.

Warranty

All Vaporizers (unless specifically stated otherwise), carry an industry leading, 30-Day warranty against defects due to manufacturing or failure.
The limited warranty does not cover such consumables like tanks and eLiquids.
Warranty does not include any use of the product that does not fall into the designed use of the product as intended by the manufacturer.
Warranty does not cover the use of our product with parts from other manufacturers or suppliers.

*Normal wear and tear (scratches and discoloration) is not covered by warranty.

No Warranty Policy: Consumables (eLiquid, coil & disposables) 

Consumable items like eLiquids, coils and disposables are not covered by any warranty.

  • Coils are consumable items and are not covered by any warranty. Coils are meant to be replaced regularly. 
  • Most atomizers sold at efun have replaceable coil. Coils have a limited lifetime based on usage. If your coil does not work properly – simply replace it.

eFun is not responsible for any damage caused by misuse or mishandling of vaporizers.

  • Warranty does not include any use of the product that does not fall into the designed use as intended by the manufacturer.
  • Warranty does not cover the use of our product with parts from other manufacturers or suppliers.

No Return Policy: eLiquids

eLiquids are not returnable / refundable or exchangeable due to health and safety regulations regardless of whether or not they have been opened or used.
As a consumer you can be certain that eFun only sells brand new products and never previously returned items.

  • All eLiquids are also obviously not returnable / refundable or exchangeable for reasons that should be obvious to everyone.